FAQ – Frequently Asked Questions about Viesa Holiday

These are the specifications:

Viesa Holiday is suitable for motorhomes up to 8 metres in length. We also recommend you to read our in-depth discussion on consumption and the differences between a traditional air conditioner and a Viesa evaporative system at this link.

The European legal warranty is 2 years for all models. Remember to register your installation at the Viesa Authorised Centre to obtain your registration copy as well. TAKE NOTE: In some countries there may be area distributor actions on certain models, check the website of the distributor in your country for possible further extensions. Possible warranty extensions are only valid by contacting the area distributors who have provided the initiative and only if periodic maintenance has been properly carried out at a Viesa Authorised Centre, with registration on the portal. To obtain a warranty cover, please contact your installer or one of the authorised Viesa Centres. *For professional use (purchase by a company with a VAT number) the warranty is 12 months.

For proper functioning of the Viesa Holiday, routine maintenance is needed just as you would for your own car. Recommended maintenance: every season*, tank cleaning and anti-bacterial replacement, check. Mandatory maintenance for guarantee and proper functioning: filter replacement, tank cleaning, antibacterial replacement, check. Viesa Holiday X: every 4 seasons*. Viesa Holiday 3s: every 2 seasons*. By seasons we mean warm seasons, e.g. 2 summers are 2 seasons. Remember to register the maintenance of your Viesa Holiday on the portal at all times. PRICES Check with your local distributor, discover them all in the dedicated page .

If you’re camping, you can also use Viesa Holiday on the campsite by connecting normally to the charging post that will recharge your service battery to which Viesa Holiday is connected. Please note that you can also use Viesa Holiday when travelling and when free camping, without necessarily having to connect to the power supply.

You can use Viesa Holiday everywhere! Viesa works whether you are camping, travelling or in empty spots. When we talk about “on-the-go” use, we mean for the living area. In fact, Viesa Holiday is located in the center of the living area and is mainly efficient for this specific zone. It cannot guarantee the same efficiency for the driving position, even by directing the air flow properly. It has very low consumption and, thanks to its 12-volt power supply, it connects directly to the service battery. You won’t need to connect to any electrical charging stations, you can use it during long journeys to offer refreshment to people in your vehicle, during short stops on the highway, even during free camping.

You can use Viesa Holiday anywhere, even on free camping. Very low consumption from 0.35 to 3.95 Ah with an average of 1.29 Ah Thanks to the connection to the service battery, you will not need to connect to any power station. In case of multiple days of free camping, we recommend using a solar panel of at least 100 watts to have all the autonomy you need.

It is not necessary to have a solar panel to run Viesa Holiday, as Viesa connects directly to the service battery. It is not necessary to have a solar panel to run Viesa Holiday, as Viesa connects directly to the service battery.

No, because of its low consumption Viesa Holiday does not need a power station, the energy required for its running is taken directly from the service battery. We recommend recharging through solar panels, 220 v power columns, gas-powered maintainers, alternators, etc.

No way! Viesa Holiday features a unique patented water anti-spill system, so you can relax knowing your vehicle is safe even when you’re on the go.

No, Viesa Holiday doesn’t provide heating capabilities. It was designed exclusively as a cooling system, and its components are optimized for this purpose. Therefore, we strongly advise against any modifications, as the product is not suitable for conversion to hot air recirculation. In addition, remember that a product that can do both hot and fresh air would have enormously higher consumption (heating the air requires a lot more energy). The Viesa Holiday philosophy is based on the freedom to experience your motorhome, van or caravan in total autonomy. This wouldn’t be possible with high fuel consumption, which is why Viesa Holiday is designed to be incredibly power-efficient.

Viesa Holiday is the lightest rooftop evaporative air conditioner on the market. Specifically, the evaporative unit of Viesa Holiday 3s weighs only 19 kg, and that of Viesa Holiday X only 11.3 kg, . To this you will need to add the weight of the water during use, reaching approximately 20.5 kg and 11.4 kg at full load.

Unlike a traditional air conditioner where you have to keep the windows closed, with Viesa Holiday it is mandatory to have skylight or window open at least 2 cm. This is mandatory, not just recommended! To ensure proper air circulation and humidity control, it is necessary to keep the windows open. Viesa Holiday takes in outside air and then circulates it inside the vehicle. Therefore, an equal amount of air must be able to exit the vehicle as well. Closing the windows creates the opposite effect, increasing pressure and heat. If you use Viesa Holiday at minimum speed, you can open the door 2/3 cm. If you use Viesa Holiday at high speed, you can even open the door wide while still enjoying the fresh air from Viesa Holiday. Remember that the opening is directly proportional to the amount of air introduced (and therefore to the speed). The higher the operating speed, the more you will need to open the door.

About Viesa Holiday 3s, the User Manual is to be found inside the package along with the remote control and the animal sticker. About Viesa Holiday X you’ll find practical instructions with a QR code to download the manual directly to your smartphone. Ask your installer to provide you with all the material. All the manuals are to be found in the Support and Assistance menu in our web site, under the Manuals section.

Before storing Viesa and if you do not use it for more than two consecutive days, make sure to dry the filter and tank using the DRY function. This function will turn on your Viesa until it is completely dry (a few hours), and then it will automatically turn off.

If the external humidity is too high (for example on particularly humid or rainy days), you can turn off the Viesa pumps using the dedicated button on the remote control with the faucet symbol. A crossed-out faucet icon will appear on the display, indicating that the water pump is closed. In this way Viesa will use the humidity of the outside air for its operation, which also saves water, the evaporation principle will also be achieved thanks to the special Viesa Holiday filter. Please remember to reset the pumps when the humidity returns to standard values (simply press the button again and the bar on the faucet will disappear, restoring proper pump operation).

Viesa Holiday is an approved product that must comply with specific regulations. Therefore, in order to maintain the warranty, it is necessary to have official maintenance carried out by an Authorized Viesa Center and to have the maintenance registered.

NEVER USE CHEMICALS, SEE THE ADVICE IN THE NEXT QUESTION

IF YOUR VIESA USES A PP SYNTHETIC FIBRE FILTER (es Viesa Holiday X) We recommend annual maintenance at an authorised VIESA centre, which will clean the tank and replace the antibacterial agent, check the condition of the filter and its proper running. Every 4 seasons, however, the filter must be replaced in order for the machine to function properly.  IF YOUR VIESA USES A NATURAL WOOD FIBRE FILTER (Viesa Holiday 3s and earlier versions)In this case, the filter should not be cleaned, but replaced. Wood is a natural product with a well-defined life expectancy, in this case the filters last about 600 hours or 2 seasons (whichever comes first). Once the hours of use have been reached, a wrench will appear on the display of the Viesa Holiday, the wrench will disappear after maintenance has been carried out and the number hours have been resetted. Resetting the Viesa can only be done by an authorized Viesa service center. This is because the Viesa is a certified product with proprietary software. If you choose to perform maintenance yourself (outside of the warranty period), you will not be able to deactivate the wrench icon. Please note that the appearance of the wrench icon does not affect the functionality of the Viesa if the maintenance has been performed correctly. The icon simply indicates that the on-board computer has not been reset. Regular maintenance, both within and outside the warranty period, is essential to ensure the optimal performance of Viesa Holiday.

In all cases it is forbidden to use any products, chemical or otherwise, especially bleach, degreaser, acids or other types of products can cause damage to the cooling system, as well as damage to health due to their evaporation in the cooling system.

You can carry out maintenance at an Authorised Viesa Centre at this link. Recommended maintenance: every year, cleaning of the tank and replacement of the antibacterial, inspection. Mandatory maintenance for warranty and proper operation: Viesa Holiday 3s: every 2 seasons (i.e. about 2 summers if you only use it in summer), filter change, tank cleaning, antibacterial replacement, check. Viesa Holiday X: every 4 seasons (i.e. about 4 summers if you only use it in summer), filter change, tank cleaning, antibacterial replacement, check. Remember to register the maintenance of your Viesa Holiday on the portal. PRICES Check with the specific distributor in your country.

With the new Viesa Holiday X there are no break-in hours, you will enjoy the coolness immediately from the first switch-on. The Viesa Holiday 3s filter needs to run for about 80 hours before it reaches its maximum efficiency. After this time, you will get the most out of your Viesa Holiday system

If you need to leave your furry friend in the camper to go shopping, visit a place, or for any other reason, Viesa Holiday is the ideal solution. Leave your pet cool and carefree in a serene place they know, like your own vehicle. We remind you that animals should not be left alone for too long. Therefore, please avoid leaving your pet unattended for extended periods. Ensure that they have sufficient access to food and water during your absence. Turn on your Viesa a little while before leaving to make sure the speed is set and your pet is calm. Remember to open a skylight or window slightly for air circulation. This way you will guarantee your friend a fresh natural well-being. Also remember to apply the special sticker you found in the Viesa Holiday pack, on the sticker there is a qr code, this will allow you in case of need, to inform people outside that your pet is well and cool with Viesa Holiday, avoiding problems with the neighbourhood. Here you can find the informative page that appears by scanning the qr code.

First, try to identify the model installed on your vehicle. Then, we recommend that you contact an Authorized Viesa Center to verify the correct maintenance of your Viesa Holiday. The same centre can request a change of ownership by writing to info@viesaholiday.com or the local distributor. If you haven’t received it, download the user manual by clicking on the Support and Assistance menu, then Manuals, check your model and download the manual. Please remember to use Viesa Holiday with skylight or windows open. Viesa Holiday requires regular maintenance. You can find all the information you need in the FAQ and the manual.

Unlike what you might think, adding ice to the water tank of the Viesa Holiday system is not beneficial at all. In fact, it will slow down the cooling effect. This is because the system relies on the evaporation of water to cool the air. Adding ice will slow down the evaporation process, so it will take longer for the system to cool the air.

A conversion kit from Viesa Holiday IIs to Viesa Holiday IIIs is available, which includes new electronics and several other features. Ask a Viesa Authorized Center for more information. Viesa Holiday X is completely new and redesigned, both in terms of design and components, therefore it is not possible to make any transformations.

If a wrench icon appears on the display of your Viesa Holiday 3s, it means that it is time to perform maintenance. The filter has been used for over 600 hours and is no longer able to guarantee adequate cooling. Therefore, it is necessary to replace the filter and have complete maintenance carried out at an Authorized Viesa Center. Failure to replace the filter will prevent proper water evaporation and effectively prevent fresh air from being obtained. Furthermore, a lack of maintenance could affect the functioning of some components. Remember to replace the filter when necessary and perform proper maintenance. This will ensure that your Viesa continues to function properly for a long time.

Bad smells coming from your Viesa appliance may indicate a lack of maintenance or stagnant water in the tank. To ensure optimal performance and prevent further issues, schedule a service appointment with an authorized Viesa Center at your earliest convenience. If you do not use Viesa for more than two consecutive days, you must use the DRY function. This function dries the filter and empties the tank.

The pumps that draw water from the Viesa to send it to the filter are activated every 5 minutes and work for a maximum of 17 seconds. This operating diagram cannot be modified. However, the noise is not annoying. If you notice abnormal or excessive noise, we recommend that you go to an Authorized Viesa Center to make sure that the pumps are not touching any part of the base. This could cause vibrations inside the vehicle, amplifying the noise.